Privacy Notice
‍
Version 2.0 | Last Updated: 14 October 2025
‍
‍
1. Introduction
‍
Penquin Airtime (Pty) Ltd (“Penquin”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard personal information obtained through our website, accessible at www.penquin.co.za (“Website”). This notice applies only to personal information collected through our Website and does not extend to information collected offline, via other platforms, or in the context of employment or recruitment.
‍
By accessing or using our Website, you consent to the processing of your personal information as described in this Privacy Notice. If you do not agree with the terms of this Notice, you must discontinue use of the Website.
‍
2. Responsible Party
‍
Penquin Airtime (Pty) Ltd
Registration No.: 2000/014475/07
Registered Address: 16 Louis Road, Orchards, 2192, Johannesburg, South Africa
‍
3. Definitions
‍
For purposes of this Notice:
“Personal Information” means information relating to an identifiable, living natural person or an identifiable existing juristic person, as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”).
“Processing” means any operation or activity concerning personal information, including collection, storage, use, dissemination, modification, or deletion.
‍
4. Information We Collect
‍
We may collect and process the following categories of personal information:
4.1 Information you provide voluntarily:
4.1.1 Name and surname
4.1.2 Email address
4.1.3 Telephone number
4.1.4 Any other details you choose to provide via contact forms or other interactions on the Website
4.2 Automatically collected information:
4.2.1 When you access our Website, we automatically collect certain information through cookies and server  logs, including:
  4.2.2 IP address and device identifiers
  4.2.3 Browser type and operating system
  4.2.4 Pages viewed, time spent on pages, and referring websites
  4.2.5 Date and time of access
‍
5. Legal Basis for Processing
‍
We process personal information on the following legal bases:
5.1 Consent: Where you voluntarily provide personal information via forms or opt into communications.
5.2 Legitimate Interests: To improve and optimise our Website, maintain security, and analyse usage.
5.3 Legal Obligations: Where required by law or to comply with regulatory obligations.
‍
6. Use of Personal Information
‍
We process personal information to:
6.1 Respond to enquiries and provide information about our services
   - Operate, maintain, and improve our Website
   - Analyse usage trends and website performance
   - Ensure website security and prevent misuse
   - Comply with legal or regulatory requirements
‍
We do not use your personal information to send marketing communications without your prior consent.
‍
7. Cookies and Analytics
‍
We use cookies and similar technologies solely for analytics and website performance purposes. Cookies help us understand how users interact with our Website and improve functionality.
‍
8. Sharing of Personal Information
‍
We do not sell, rent, or trade personal information. We may share personal information only in the following circumstances:
- Service Providers: With trusted service providers who assist us in operating the Website and who are bound    by confidentiality and data protection obligations.
- Legal Compliance: Where required by law, subpoena, court order, or government request.
- Protection of Rights: To protect our rights, property, or safety, or that of others.We do not transfer personal    information outside the Republic of South Africa.
‍
9. Data Retention
‍
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once the retention period expires, we will delete or de-identify the information.
‍
10. Data Security
‍
We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

However, no data transmission or storage system can be guaranteed as 100% secure. In the event of a data breach that compromises your personal information, we will notify you and the Information Regulator in accordance with section 22 of POPIA.
‍
11. Your Rights
‍
Under POPIA, you have the right to:
 - Request access to the personal information we hold about you
 - Request correction or deletion of your personal information
 - Object to the processing of your personal information
 - Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please submit an “Access Request” through our Website at www.penquin.co.za. We may require proof of identity before processing such requests.
‍
12. Children’s Privacy
‍
Our Website is not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.
‍
13. Changes to This Privacy Notice
‍
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website following changes constitutes acceptance of the revised Notice.

14. Complaints and Contact Details
‍
If you believe that we have processed your personal information in violation of this Privacy Notice or POPIA, please contact us first at:
Email: info@penquin.co.za

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa:
‍
Information Regulator (South Africa)
Physical Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg
Postal Address: P.O. Box 31533, Braamfontein, 2017
Telephone: +27 (0) 10 023 5207
Email: complaints: enquiries@inforegulator.org.za
‍
Effective Date: 14 October 2025

‍